VAITRIX 隱私政策

生效日期：2026 年 8 月 6 日

伸業科技實業有限公司（以下稱「本公司」或「我們」）經營 VAITRIX 品牌，提供汽車動力提升產品與安裝服務。本政策說明當您透過我們的線上客服管道與我們聯繫時，我們如何蒐集、使用、保存與刪除您的資料。

一、適用範圍

本政策適用於您透過以下管道與我們進行的訊息往來：

• Instagram 私訊（@vaitrix）

• Facebook Messenger（Vaitrix Taiwan 粉絲專頁）

• LINE 官方帳號（@084etgha）

• 本公司網站的線上即時訊息

我們的客服系統包含自動回覆助理，會在收到訊息後嘗試自動回答；無法回答或涉及預約、經銷商推薦時，會轉由真人客服接手。

二、我們蒐集哪些資料

僅限您主動與我們聯繫時所產生的資料：

• 訊息內容 —— 您傳送給我們的文字訊息

• 平台識別碼 —— 各平台指派的帳號識別碼（如 Instagram 的 IGSID、Facebook 的 PSID、LINE 的 userId）。這是回覆到正確對話所必需

• 訊息時間 —— 訊息送出的時間戳記

我們不會蒐集您的姓名、電話、地址、生日、付款資訊或任何身分證明文件，除非您自行在訊息中提供。我們不會讀取您的社群媒體貼文、好友名單、相簿或個人檔案內容。

三、我們如何使用這些資料

1. 產生回覆：將您的問題與我們自建的產品知識庫（產品規格、車型適配、安裝需求、價格）及車輛性能資料庫比對，產生答覆。

2. 轉接真人：當您詢問預約、經銷商或助理無把握的問題時，將對話轉交真人客服處理。

3. 改善答覆品質：我們會評估過往對話，將具有產品知識價值的問答整理後納入知識庫，用於回答後續其他客人的類似問題。

關於第 3 點請特別注意：此整理過程會保存對話中的問題與答覆文字。我們會排除寒暄、無實質內容及訂單狀態確認等對話。若您不希望自己的對話被用於此用途，請依第六節提出要求，我們會將其排除並刪除。

四、第三方處理

為產生回覆，您的訊息文字會傳送至 Google 的 Gemini 生成式 AI 服務進行處理。傳送內容僅限訊息文字本身，不含您的平台識別碼或任何帳號資訊。該服務的資料處理方式適用 Google 的相關條款。

除此之外，我們不會將您的訊息資料販售、分享或移轉給任何第三方。

五、資料保存與安全

• 訊息資料儲存於本公司位於台灣自行管理的伺服器。

• 納入知識庫的問答內容會持續保存，直到您要求刪除或我們判定不再需要。

• 存取權限僅限本公司客服與技術人員。

六、如何要求查詢或刪除您的資料

您可以隨時要求查詢、更正或刪除我們持有的您的訊息資料。請透過以下任一方式聯繫：

• 電子郵件：taiwan@vaitrix.com

• 電話：04-7720200

• 直接在原對話中告知客服人員

請說明您使用的平台（Instagram / Facebook / LINE / 網站）與帳號名稱，以便我們定位對應資料。我們會在收到請求後 30 日內完成處理並回覆確認。

刪除範圍包含：對話紀錄、平台識別碼，以及由該對話衍生並納入知識庫的內容。

您也可以隨時在各平台端封鎖或刪除與我們的對話，該平台上的紀錄即依各平台政策處理。

七、兒童隱私

我們的產品與服務對象為成年車主，服務不針對未滿 18 歲者設計。我們不會刻意蒐集未成年人的資料。

八、政策修訂

本政策如有修改，將更新本頁面的生效日期。重大變更會於本頁面公告。

九、聯絡我們

伸業科技實業有限公司

地址：彰化縣鹿港鎮廖厝里19鄰廖厝巷139號

電話：04-7720200

電子郵件：taiwan@vaitrix.com

VAITRIX Privacy Policy (English)

Effective date: 6 August 2026

伸業科技實業有限公司 (AET INDUSTRIAL CO., LTD.) ("we", "us") operates the VAITRIX brand, selling automotive performance upgrade products and installation services in Taiwan. This policy explains how we collect, use, retain and delete your data when you contact us through our online messaging channels.

1. Scope

This policy covers messages you exchange with us through Instagram Direct Messages (@vaitrix), Facebook Messenger (Vaitrix Taiwan page), our LINE Official Account (@084etgha), and live chat on our website.

Our customer service system includes an automated assistant that attempts to answer incoming messages. Questions it cannot answer confidently — and any request to book an appointment or find a local dealer — are handed over to a human colleague.

2. What we collect

Only data generated when you contact us first:

• Message content — the text messages you send us

• Platform identifier — the account ID assigned by each platform (e.g. Instagram IGSID, Facebook PSID, LINE userId). Required in order to reply to the correct conversation

• Timestamp — when the message was sent

We do not collect your name, phone number, address, date of birth, payment details or identity documents unless you volunteer them in a message. We do not read your posts, friend lists, photos or profile information.

3. How we use it

1. Generating replies — Your question is matched against our own product knowledge base (specifications, vehicle compatibility, installation requirements, pricing) and our vehicle performance database.

2. Human handover — Appointment requests, dealer enquiries, and anything the assistant cannot answer confidently are passed to a human colleague.

3. Improving answer quality — We review past conversations and add question-and-answer pairs that carry product knowledge value to our knowledge base, so we can answer similar questions from other customers.

Please note regarding item 3: this process retains the question and answer text from the conversation. We exclude greetings, content without substance, and order-status enquiries. If you do not want your conversation used for this purpose, contact us as described in section 6 and we will exclude and delete it.

4. Third-party processing

To generate replies, your message text is sent to Google's Gemini generative AI service for processing. Only the message text is sent — not your platform identifier or any account information. Google's own terms govern their handling of that data.

Other than this, we do not sell, share or transfer your message data to any third party. We do not use it for advertising or profiling.

5. Retention and security

Message data is stored on our own managed server in Taiwan. Question-and-answer content added to the knowledge base is retained until you request deletion or we determine it is no longer needed. Access is limited to our customer service and technical staff.

6. How to access or delete your data

You may request access to, correction of, or deletion of your message data at any time. Contact us by any of:

• Email: taiwan@vaitrix.com

• Phone: +886-4-7720200

• Simply tell our staff in the existing conversation

Please tell us which platform you used (Instagram / Facebook / LINE / website) and your account name so we can locate the data. We will complete the request and confirm within 30 days. Deletion covers the conversation record, the platform identifier, and any knowledge base content derived from that conversation.

You may also block or delete the conversation on the platform itself at any time, in which case that platform's own policy applies to its copy.

7. Children's privacy

Our products and services are intended for adult vehicle owners and are not directed at anyone under 18. We do not knowingly collect data from minors.

8. Contact us

伸業科技實業有限公司 (AET INDUSTRIAL CO., LTD.)

Address: No.139, Liaocuo Ln., Lukang Township, Changhua County 50565, Taiwan (R.O.C.)

Phone: +886-4-7720200 　Email: taiwan@vaitrix.com

如何刪除您的資料 / How to Delete Your Data

若您曾透過 Instagram、Facebook Messenger、LINE 或本站線上客服與我們聯繫，我們會保存該對話的訊息內容與平台帳號識別碼，用於回覆您的問題。要求刪除請寄信至 taiwan@vaitrix.com（主旨註明「資料刪除請求」）、來電 04-7720200，或直接在原對話中告知客服人員。我們會在 30 日內刪除對話紀錄、平台帳號識別碼，以及由該對話衍生並納入客服知識庫的內容，並回覆確認。

If you have contacted us via Instagram, Facebook Messenger, LINE or our website chat, we retain that conversation's message content and your platform account identifier in order to answer your questions. To request deletion, email taiwan@vaitrix.com with the subject "Data Deletion Request", call +886-4-7720200, or tell our staff directly in the existing conversation. Within 30 days we will delete your conversation history, your platform account identifier, and any customer service knowledge base content derived from that conversation, and confirm to you.